You can contact us through our Contact Uspage found in the main menu or via our email support@linefye.comOur customer service team will be happy to assist you with any inquiries you may have.
What should I do if I don't receive my order?
If your order hasn't arrived within the expected time or if the tracking information indicates issues like an incorrect address, unavailability of the recipient, refusal, non-pickup, or any other delivery-related alerts, please contact our customer service team at Contact Us page or email us at support@linefye.com. Please note, if the tracking confirms delivery or displays any of these issues, Linefye's policies don't allow refunds or reshipments.
What is the return timeframe, and how can I initiate a return?
Our return policy allows for product returns within 30 days from the date of delivery, provided you comply with ourReturn & Refund Policy. To initiate a return, please follow the guidelines outlined in our policy, ensuring adherence to the specified timeframe for a hassle-free process.
What is the process for returning an item?
If you would like to return an item, please reach out to our customer service team via the Contact Us page in the main menu or by emailing us at support@linefye.comOur team will be happy to assist you with the return process, provided you comply with our Return and Refund Policy.
What should I do if I receive defective, incorrect, or damaged items?
If you encounter any issues with your order, please reach out to our customer service team through the Contact Us page in the main menu or by emailing us at support@linefye.com. Provide us with your order number and include photos of the affected items. Our team will work promptly to resolve the matter for you, in compliance with our Return and Refund Policy.
What's the delivery time for my order?
The estimated delivery time is calculated at checkout, depending on your location. You can also check your receipt in the email we sent, where your estimated delivery time is listed.
Can I change or cancel my order after placing it?
Changes or cancellations aren't guaranteed due to fast processing. Contact our support team for help.