Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 1–2 business days before they are shipped.
In some cases, processing can be completed sooner, but during high-volume periods it may take the full processing window.
Processing time includes order confirmation, quality checks, and preparing your jewelry for shipment. Shipping time begins once the order has been dispatched.
What are the shipping options and delivery times?
We currently offer standard shipping only.
Delivery times vary depending on your location and local postal handling, but most orders arrive within the estimated timeframe shown at checkout. Please note that international deliveries may take longer due to customs or local carrier processes.
At this time, expedited shipping is not available.
Do you ship internationally?
Yes, we ship to most countries worldwide.
Availability may vary depending on the destination and local shipping restrictions. If your country is eligible, shipping options will appear automatically during checkout.
How much does shipping cost?
- €1.99 standard shipping on all orders
- Free shipping on orders over €85
All shipping costs are clearly shown at checkout before payment is completed.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number.
You can track your order through our Tracking page using:
- Your tracking number, or
- Your order number together with your email address or phone number
Tracking updates may take some time to appear after dispatch.
What if my order is delayed, lost, or arrives damaged?
Delays:
Occasional delays can happen due to customs processing, airport handling, or local postal services. If your order is delayed beyond the expected timeframe and the issue is related to the shipping method we provided, please contact our support team and we’ll review your case.
Lost packages:
If tracking shows that an order was delivered but you haven’t received it, we recommend first checking with your local post office or delivery carrier. Each case is reviewed individually, and while delivery confirmation usually completes the shipment, we always encourage you to reach out so we can assess the situation fairly.
Damaged, incorrect, or wrong-size items:
If your jewelry arrives damaged or incorrect, please contact us as soon as possible. We may ask for the item to be returned, after which you can choose between:
- A replacement, or
- A full refund once the item is received back