Last Updated 22/10/2023
Frequently Asked Questions
How can I reach Linefye for assistance?
You can contact us through our Contact Us page found in the main menu or via our email support@linefye.com Our customer service team will be happy to assist you with any inquiries you may have.
What should I do if I don't receive my order?
If your order hasn't arrived within the expected time or if the tracking information indicates issues like an incorrect address, unavailability of the recipient, refusal, non-pickup, or any other delivery-related alerts, please contact our customer service team at Contact Us page or email us at support@linefye.com. Please note, if the tracking confirms delivery or displays any of these issues, Linefye's policies don't allow refunds or reshipments.
What is the return timeframe, and how can I initiate a return?
Our return policy allows for product returns within 30 days from the date of delivery, provided you comply with our Return & Refund Policy. To initiate a return, please follow the guidelines outlined in our policy, ensuring adherence to the specified timeframe for a hassle-free process.
What is the process for returning an item?
If you would like to return an item, please reach out to our customer service team via the Contact Us page in the main menu or by emailing us at support@linefye.com Our team will be happy to assist you with the return process, provided you comply with our Return and Refund Policy.
What should I do if I receive defective, incorrect, or damaged items?
If you encounter any issues with your order, please reach out to our customer service team through the Contact Us page in the main menu or by emailing us at support@linefye.com. Provide us with your order number and include photos of the affected items. Our team will work promptly to resolve the matter for you, in compliance with our Return and Refund Policy.
What's the delivery time for my order?
Your order should arrive within 8-15 days from purchase. We've streamlined our shipping for faster delivery. Check your receipt we sent to your email to see when your estimated delivery time based on your location.
Can I change or cancel my order after placing it?
Changes or cancellations can be accommodated within 2 days of placing your order, before our warehouses begin processing it. Once processing starts, modifications may not be feasible. Please contact us promptly within this timeframe for any necessary adjustments.